{"id":3920,"date":"2026-04-02T17:10:54","date_gmt":"2026-04-02T15:10:54","guid":{"rendered":"https:\/\/www.win-project.eu\/?post_type=best_practices&#038;p=3920"},"modified":"2026-04-02T17:10:55","modified_gmt":"2026-04-02T15:10:55","slug":"numero-zero","status":"publish","type":"best_practices","link":"https:\/\/www.win-project.eu\/pl\/best_practices\/numero-zero\/","title":{"rendered":"Numero Zero"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Situation<\/strong><br>Numero Zero is a socially innovative restaurant based in Perugia (Italy) and part of a wider inclusion and mental health programme promoted by the Fondazione La Citt\u00e0 del Sole. It represents a strong example of how the hospitality sector can become a concrete space for inclusion, combining high-quality food service with structured support for neurodivergent people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Workplace challenge\/barrier related to neurodiversity:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Neurodivergent people often face difficulties accessing and sustaining employment in standard labour market conditions, especially in fast-paced sectors such as hospitality.<\/li>\n\n\n\n<li>The initiative responds to a need for stable, real-world employment pathways that bridge protected\/support settings and everyday community environments.<\/li>\n\n\n\n<li>The practice also addresses stigma and limited public understanding of neurodiversity by making inclusion visible in an everyday customer-facing setting.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Action<\/strong><br>Employer-led programme, practice, or approach:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Created a \u201cdual-identity\u201d operating model &#8211; daytime functions as a daycare\/social support centre; evenings operate as a restaurant open to the public.<\/li>\n\n\n\n<li>Integrated neurodivergent people into real, paid roles embedded in daily restaurant operations (not simulated work).<\/li>\n\n\n\n<li>Built a structured coordination and supervision system involving clinical staff and project professionals to align work organisation with individual needs and support wellbeing and communication.<\/li>\n\n\n\n<li>Combined this support with experienced hospitality professionals to maintain service quality and enable skill transfer.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Result<\/strong><br>Outcomes and evidence of impact:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inclusion is embedded as a stable employment pathway and a core organisational identity rather than a one-off charitable initiative.<\/li>\n\n\n\n<li>More than 50% of the workforce is neurodivergent, working side by side with restaurant professionals.<\/li>\n\n\n\n<li>The model provides practical supports (clear structures, continuous guidance and supervision) while keeping the work professional and demanding.<\/li>\n\n\n\n<li>Community-level impact: customers regularly interact with neurodivergent workers in a normalised setting, contributing to awareness and stigma reduction.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Transferability and Key Takeaways<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This model can be transferred to other customer-facing services where \u201creal work + structured support\u201d can be embedded into daily operations.<\/li>\n\n\n\n<li>Success conditions: clear supervision and coordination, multidisciplinary teamwork (clinical\/project + operational staff), and predictable routines\/structures.<\/li>\n\n\n\n<li>Maintaining professional standards alongside adjustments increases credibility, sustainability and skill development outcomes.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Additional Resources<br><\/strong>Website: <a href=\"https:\/\/www.numerozeroperugia.com\/\">https:\/\/www.numerozeroperugia.com\/<\/a> &nbsp;<br>Facebook: <a href=\"https:\/\/www.facebook.com\/numerozeroperugia\/?locale=it_IT\">https:\/\/www.facebook.com\/numerozeroperugia\/?locale=it_IT<\/a> &nbsp;&nbsp;<br>Instagram: <a href=\"https:\/\/www.instagram.com\/numerozeroperugia\/?hl=en\">https:\/\/www.instagram.com\/numerozeroperugia\/?hl=en<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p> Inclusive hospitality model integrated with mental health services<\/p>\n","protected":false},"template":"","country":[49],"sector":[50],"class_list":["post-3920","best_practices","type-best_practices","status-publish","hentry","country-italy","sector-hospitality"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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